Shipping and Delivery Policy for Freshsense
1. Introduction
At Freshsense, we are committed to ensuring that your shopping experience is smooth and hassle-free. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website, www.freshsense.in. By placing an order with us, you agree to the terms of this policy.
2. Shipping Locations
Currently, Freshsense offers shipping across India. We do not ship internationally at this time. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or issues with delivery.
3. Shipping Methods and Times
We offer various shipping options to meet your needs:
- Standard Shipping: Orders are typically delivered within 1-7 business days.
- Express Shipping: For faster delivery, you can opt for express shipping, which typically takes 2-4 business days.
Please note that delivery times may vary based on your location, the time of year, and any unforeseen circumstances. We strive to process and ship all orders as quickly as possible.
4. Order Processing
Orders are processed within 1-2 business days from the time of purchase. You will receive an email confirmation once your order has been shipped, along with a tracking number to monitor the status of your delivery.
5. Shipping Charges
Shipping charges are calculated at checkout based on the weight of your order and your location. We occasionally offer free shipping promotions, which will be clearly indicated on our website and applied at checkout.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. Please note that it may take up to 24 hours for the tracking information to update after your order has been shipped.
7. Delivery Issues
- Incorrect Address: If you provide an incorrect or incomplete address, we are not responsible for any delays or lost shipments. Please double-check your address before finalizing your order.
- Failed Delivery Attempts: If the carrier is unable to deliver your package after multiple attempts, it may be returned to us. In such cases, we will contact you to arrange for reshipment, but additional shipping fees may apply.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer support team at support@freshsense.in as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order.
8. Delivery Delays
While we strive to deliver your order within the estimated time frame, delays may occur due to factors beyond our control, such as weather conditions, public holidays, or carrier delays. We appreciate your understanding and patience in such situations.
9. Undeliverable Packages
In rare cases, packages may be deemed undeliverable by the carrier. This could happen if the address is incorrect, the recipient is unavailable, or the package is refused. If a package is returned to us as undeliverable, we will notify you and arrange for a refund or reshipment.
10. Contact Us
If you have any questions or concerns regarding your shipment or delivery, please contact our customer support team at support@freshsense.in. We are here to assist you and ensure that your shopping experience with Freshsense is a pleasant one.
