Introduction
At Freshsense, we want you to be completely satisfied with your purchase. If you are not satisfied with a product, we offer a hassle-free return and refund policy.

1. Eligibility for Returns

• Products must be returned within 07 days of purchase.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• A proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items
The following items are not eligible for return:

• Products that have been opened or used.
• Gift cards or promotional items.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Return Process
To initiate a return:

• Contact our customer support at support@freshsense.in with your order details and reason for return.
• Our team will provide you with return instructions and a return shipping label, if applicable.
• Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

• If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).
• If you paid using a credit or debit card, please allow additional time for your bank to process the refund.

5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@freshsense.in. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us
If you have any questions about our Refund Policy, please contact us at support@freshsense.in.